Russ crowley

‘Working with Russ answers once and for all, “what’s the difference between working with a professional/specialist vs an amateur/generalist?”‘

Steve Pinkney, Conceptia

“Thank you so much for all your amazing work, you have made a lot people’s lives a lot easier!”

Hannah Morris, Impact International

Microsoft word templates
(& custom Word training)

(since 1999)

I work with businesses to improve their Word documentation and to train their teams in exactly how to use the templates I design for them.

I’ve been doing it since 1999.

One of the most common questions I get when new businesses contact me is:

“Can you lock Word down so my team can’t break it?”

Sure I can. But can I ask why?

“We’re rebranding and updating all our documents… and we want to make sure they can’t break them.”

“ I can, yes. But it does come with certain… er, constraints. May I suggest a better way… one that will:

…prevent your team from breaking the template, so neither they nor you keep getting frustrated at every turn 

…turn them into competent Microsoft Word users where they can advise you on what works and what doesn’t 

…relieve you and your team a whole heap of frustrations and hassles (Word is renowned for being a major pain for many)

…improve morale across the board – a smiling, happy workforce who’re using Word (unheard of, right?)

…make your team more efficient (that’s part of it, isn’t it?)

…save your business money  (and there we have it).”

“Yeah, sure.”

“Teach them how to use the tools.”

Teach Them How to Use Microsoft Word

Seriously, it’s that simple.
I get that you may have tried it before.
I get that it may have failed before.
Multiple times.
But send me you template and give me 10 minu
In fact, no need…

I’m 99% Sure I Know How To Fix Your Template Without Even Seeing It

I don’t say this to brag, rather because I know Word.

And in the 21-years I’ve been using it professionally, there’s a common theme.

For example, DL contacted me about redesigning 14 Word templates for his company (their whole suite of Word templates).

I took a look at the ‘masters’.

Then I recorded a video explaining what was wrong and what was needed.

His reply (name redacted):

“Russ, thank you so much for you video – super helpful, made me laugh also because I was struggling with all the things you mention – hence me wanting to get an expert to help!”

I see this often (I’m talking many dozens – even hundreds – of times).

And it often comes up:

“Can you recommend a Microsoft Word Training Course?”

“I can but there’s no point.”

Why?

Why would you want to put yourself through the trial and error and inevitable:

  • frustrations
  • hassles
  • swearing (typically lots of that)
  • hair-pulling
  • and so much more.

You’re running a business and you seriously want to be bogged down with all of this?

“Let Me Tell You EXACTLY Why a Microsoft Word Training Course WON’T WORK”

Because they’re too generic.

Also, and I say this at risking the wrath of every Microsoft Word ‘trainer’ out there…

It’s because it’s taught wrong.

It’s taught by people who can’t be using it in real-life, business situations.

Don’t get me wrong, these guys know their stuff. Most of them, that is.

It’s how they’ve been taught.

And is what they’re passing along to you.

The Teaching Focus Is Wrong!

It’s not what they’re teaching…

it’s what they’re NOT teaching.

That, in a nutshell, is the core of the problem.

And is also why a generic, bog-standard, off-the-shelf, Lynda.com, Udemy, or Teachable course won’t get you to where you want to be.

It’s because:

  • They try and appeal to all.
  • They don’t have a clue what you want.
  • They don’t understand the intricacies of your business.
  • They can’t be molded to the specifics of your organisation.
  • The course outcome isn’t aligned with what your business does or needs from its documentation.

(Most are tick the box ‘done this’ kind of exercises.)

Most are just time-wasters.

They hope that something – anything – sticks.

I think of it like that children’s game, Pin the Tail on the Donkey.

This is
Pin The Tail on the Donkey
(Business Version)!

I’m sure you’ll get some wins…

But do you really want to pin your business hopes on snippets, chunks, and trial and error?

(Of course, you’ve still got to apply what you do manage to learn to what you’ve got and are doing in your own biz.)

Seriously, though…

Do You Really Have Time For that?

So Why Risk It?

Not when you can get someone who’s been doing this for nigh on 20-years.

Someone who has created templates for, and has helped, hundreds of businesses.

Has a proven track record.

And delivers.

Testimonials & Featured Clients

“Russ has been a pleasure to work with, he is extremely knowledgeable and has taught me a lot during our time working together. His communication is excellent, I really appreciated the walk though videos – it made a complex job very easy to understand and digest at my own pace. Thank you so much for all your amazing work, you have made a lot peoples lives a lot easier! hope to work with you again soon.”

Hannah Morris

Head of Digital Design and Development, UK, mpact International

Russ is incredible!!!!!! A true professional & expert who went above and beyond for us. Thank you Russ!!

Matt Mottola

Programme Manager, Microsoft

Makes me reconsider what 5 stars means for everyone else I’ve worked with. Russ recorded videos explaining everything he was doing to help our documents and how we could do it ourselves going forward. Teach a man to fish… Couldn’t recommend Russ more highly.

Colby Howard

Partner, COO, Paragon Intel

Russ is a highly competent expert in technical editing and copywriting. Russ was able to work as a seamless extension to our business analysis and software development team to craft and update detailed design documents and analysis documents. His experience and expertise improved not only the documents but also our team’s skills and capabilities by showing us new and improved ways of crafting and editing documents. As an added benefit, Russ works/lives in a different time zone which allowed our team to provide him documents at the end of a day and receive them back from Russ when we arrived to the office in the morning. I and our entire team, wholehearted endorse Russ and his excellent work. We will definitely engage him again in the future. Thanks.

Steve Goldsby

CEO, ICS Inc.

Russ is a consummate professional and has assisted me in completing an Occupational Health and Safety system that was not only accepted by the regulators, but recommended to other companies by the regulator as an example of good practice. It doesn’t get better than that!”

Nick Miller

Owner, Blue Water Shell

“I have to agree with one of the testimonials on his profile that says, “Makes me reconsider what 5 stars means for everyone else I’ve worked with.”

I’ve worked with many consultants in my career (both on Upwork and in real life.) I’ve found that good consultants provide you with the requested deliverable on time and on budget while keeping you informed on progress. Great consultants on the other hand also do this, but teach you something in the process.

I actually learned something from Russ in his initial proposal, before I even awarded him the contract. He showed me some problems in the document I provided for quote purposes, that I was not even aware of, which would have plagued me down the road.

This also answered some long-standing questions I’ve had about Word in mind that I could never quite find the answer to. Working with Russ answers once and for all, “what’s the difference between working with a professional/specialist vs an amateur/generalist?”

As a result of working with him, I have a new way of working with Word. I also now have an asset – a properly structured, beautiful, REUSABLE Word template – in addition to my initial request. And if that’s not enough, he provided videos explaining his work and findings that I can refer back to as needed. By using Russ for this project, I feel as if I’ve made an investment in my project rather than simply conduct a business transaction. I cannot recommend this man highly enough.”

Steve Pinkcney

Owner, Conceptia

Perfect experience. Professional, prompt and articulate. The tutorial videos were perfect. Will be hiring again. Thank Russ.”

Gavin Cheeseman

Owner

“Russ was fantastic! Very knowledgeable and professional, he’s experienced enough to understand just what our needs were. He went above and beyond by producing instructional videos for my staff. I wouldn’t hesitate to hire Russ…”

Todd Mobley

Principal, Lancaster Engineering

“Russ is able to combine his technical expertise with a knack for writing and communication to develop effective and engaging teaching content. Great to work with!”

Roxanne Kenison

Project Manager, Microsoft

Five stars isn’t enough.

I wish all my staff and contractors were as professional and good at what they do as Russ is.

Russ helped us develop great looking, versatile, stable, but very complicated macro driven word template. The quality of his work, time management, efficiency and communication are outstanding. We have learned so much we didn’t know through working with him.

He also adds value by providing short videos explaining what he has done, so we can now easily do ourselves things that seemed too complicated to even consider.”

Henry Adams

Director & Co-founder, Common Capital

Russ was extremely proactive. His attention to detail was stellar. His communication was immediate and clear. Would highly recommend!

Matt Mottola

Programme Manager, Microsoft

Featured Clients

The Savings?

So how much time,  energy, and cost will this claw back for you?

Only you know that.

  • Colby Howard, of Paragon International, told me it saved them approximately 40-hours per month…
  • Hannah Morris, of Impact International, said it saved her approximately 15-hours per month…(they also use this in offices in 16 countries)
  • Jan Kampman, of MulderKampman, said it saved them 12 hours per month.

Even 12-hours a month over a year… at $50/hour is a saving of $6,000.

With Colby’s company, my templates and training will save him at least a $48,000/year (they’re on 5th Avenue, Manhatten, so are quite likely to charge more than $100/hour).

There’s no way I can know what your base charge for 1-hour of your time is but, as you can see, the cost savings can be quite considerable.

But that’s not all…

…because now your team:

  • know what they’re doing
  • work smarter
  • work faster
  • can deliver to deadlines
  • are all round more efficient (and way happier that they’re not fighting Word any more).

What price that?

I’m Sure I’ll Be Able To Do This Myself?

Maybe. Who knows?

I have to admit, my experiences say otherwise.

But I don’t want you to take my word for it…

Please check out my site, the testimonials and feedback…

Then, when you realise that I can solve any and all of your company’s long-standing Word problems in under 2 weeks, get in touch.

Even if it’s only an enquiry.

If I can’t help you, or improve on what you’ve got now, I’ll tell you why, advise on the best possible solution, and point you in the right direction.

The contact form’s right below or you’ve got the chat box to the side.

Let’s get started…

Let’s Get Started:

(Use the contact form, below, or the chat box in the bottom-right corner).

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  • Common Capital logo

    Five stars isn’t enough. I wish all my staff and contractors were as professional and good at what they do as Russ is.

    Russ helped us develop great looking, versatile, stable, but very complicated macro driven word template. The quality of his work, time management, efficiency and communication are outstanding. We have learned so much we didn’t know through working with him.

    He also adds value by providing short videos explaining what he has done, so we can now easily do ourselves things that seemed too complicated to even consider.”

    Henry Adams, Director, Common Capital

  • I have to agree with one of the testimonials on his profile that says, “Makes me reconsider what 5 stars means for everyone else I’ve worked with.”

    I’ve worked with many consultants in my career (both on Upwork and in real life.)

    I’ve found that good consultants provide you with the requested deliverable on time and on budget while keeping you informed on progress. Great consultants on the other hand also do this, but teach you something in the process. I actually learned something from Russ in his initial proposal, before I even awarded him the contract. He showed me some problems in the document I provided for quote purposes, that I was not even aware of, which would have plagued me down the road. This also answered some long-standing questions I’ve had about Word in mind that I could never quite find the answer to.

    Working with Russ answers once and for all,what’s the difference between working with a professional/specialist vs an amateur/generalist?

    As a result of working with him, I have a new way of working with Word. I also now have an asset – a properly structured, beautiful, REUSABLE Word template – in addition to my initial request.

    And if that’s not enough, he provided videos explaining his work and findings that I can refer back to as needed.

    By using Russ for this project, I feel as if I’ve made an investment in my project rather than simply conduct a business transaction.

    I cannot recommend this man highly enough.

    Steve Pinckney, Owner, Conceptia

  • Paragon Intel
    Makes me reconsider what 5 stars means for everyone else I’ve worked with. Russ recorded videos explaining everything he was doing to help our document and how we could do it ourselves going forward. Teach a man to fish… Couldn’t recommend Russ more highly.

    Colby Howard, Partner, COO, Paragon Intel 

  • Microsoft logo

    Russ is incredible!!!!!! A true professional & expert who went above and beyond for us. Thank you Russ!!

    Matt Mottola, White paper for a new project, Microsoft

  • Microsoft logo

    Russ was extremely proactive. His attention to detail was stellar. His communication was immediate and clear. Would highly recommend!

    Matt Mottola, Microsoft

    Matt Mottola

  • Russ has been a pleasure to work with, he is extremely knowledgeable and has taught me a lot during our time working together.

    His communication is excellent, I really appreciated the walk though videos – it made a complex job very easy to understand and digest at my own pace.

    Thank you so much for all your amazing work, you have made a lot peoples lives a lot easier! hope to work with you again soon.

    Hannah Morris, Head of Digital Design and DevelopmentImpact International

  • Microsoft logo

    Russ is able to combine his technical expertise with a knack for writing and communication to develop effective and engaging teaching content. Great to work with!”

    Roxanne Kenison, Word 2016 Interactive Help Project, Microsoft

     

  • Russ did an excellent job! Not only did he return the work well before deadline, but also went above and beyond in comprehensiveness and explaining what he’d done. Will definitely be working with Russ again soon.

    Mikkel Lauritzen, Partnerships, Aula Education

  • “Working with Russ was truly a pleasure! I appreciated his patience, insight and support in my first experience. I’m thankful that he chose to work with my project!”

    Cametra Edwards, Ph.D, Author

     

  • It was great to work with Russ and will definitely be working with him again.

    Very knowledgeable, and during the job he taught me a thing or 3 !

    Exceptional eye to detail.

    Very skilled with Microsoft Word and Adobe which was used on the project.

    Exceptional literacy skills.

    Very Knowledgeable and experienced in regards to Quality Management and structure.

    Assisted in guiding the project to completion, and suggested pivotal improvements. 10 out of 10 – Very impressed.

    Brendon Davenport, CASSA, Founder

    Brendon Davenport 

  • Absolutely flawless execution of MS-WORD invoice template. Great communication and prompt delivery of work. Would hire again in an instant.

    Naor Chazan, Director of Marketing, SmartLink Solutions LLC

  • Russ was a perfect resource for developing a fairly technical and complicated application training guide.

    The customer for whom we were doing the work changed emphasis mid-project, but the work Russ did is exemplary and we will be able to leverage both the content and the layout to great advantage going forward.

    Being in vastly different time zones was not a problem for us, and he always provided the expected work in a reasonable time. He asked questions when needed and provided frequent updates to make sure neither of us were going in the wrong direction. He is a very high-caliber resource whom we hope to work with again.

    Dan Opyd, Datanet

  • EMS-Specialists-doc

    “Russ is a true professional and a pleasure to work with. I Recommend highly!”

    Dr. Jim Roach. EMS Specialists LLC

  • David_Arndt

    “Russ Crowley is a true professional. I had to have a complex manuscript formatted in Microsoft Word for an academic press, and Russ delivered a perfect final product right on schedule. Along the way he was patient, understanding, courteous, and extremely resourceful in getting problems solved. I am 100% satisfied with his work, and I would gladly hire him again. He was great.

    David Arndt; Help Needed Formatting an Academic Book Manuscript in Microsoft Word; Author: Arendt- On the Political

  • Glenn Schweitzer

    “Russ communicated very quickly and finished the job very fast! He also provided some helpful resources for me to learn how to avoid the errors in the future. I cannot recommend Russ enough!”

    Glenn Schweitzer, Microsoft Word – Book Design, Formatting, and Publishing, Author: ‘Mind Over Meniere’s: How I Conquered Meniere’s Disease and Learned to Thrive

     

  • Russ was such a pleasure to work with. He is clearly passionate about his work, and his passion is matched only by his clear expertise. I highly recommend.

    Jonty Yamisha, Nassip Foundation

    Nassip Foundation

  • “Yet another job done, on time and well within budget and to a high standard. Russ, you are a joy to work with.”

    Jan Kampman, Mulder-Kampman

  • Holy Cow Russ… I’ve been looking for you for years. Love, love, love (did I say love?) your video. You sooooo get it. I haven’t been able to find anyone who gets it as much as you.

    Definitely going to hire you.

    My editor is finishing up the book today and then I’ll turn it over to you.

    Thank you!!! for responding to my post. And I look forward to working with you.

    Nina

    holy_cow

    Nina Hershberger, Megabucks Marketing

  • It was great to work with Russ and will definitely be working with him again.

    Very knowledgeable, and during the job he taught me a thing or 3 !

    Exceptional eye to detail.

    Very skilled with Microsoft Word and Adobe which was used on the project.

    Exceptional literacy skills.

    Very Knowledgeable and experienced in regards to Quality Management and structure.

    Assisted in guiding the project to completion, and suggested pivotal improvements. 10 out of 10 – Very impressed.

    Brendon Davenport, CASSA, Founder

    Brendon Davenport 

  • Absolutely flawless execution of MS-WORD invoice template. Great communication and prompt delivery of work. Would hire again in an instant.

    Naor Chazan, Director of Marketing, SmartLink Solutions LLC

  • Russ was a perfect resource for developing a fairly technical and complicated application training guide.

    The customer for whom we were doing the work changed emphasis mid-project, but the work Russ did is exemplary and we will be able to leverage both the content and the layout to great advantage going forward.

    Being in vastly different time zones was not a problem for us, and he always provided the expected work in a reasonable time. He asked questions when needed and provided frequent updates to make sure neither of us were going in the wrong direction. He is a very high-caliber resource whom we hope to work with again.

    Dan Opyd, Datanet

  • EMS-Specialists-doc

    “Russ is a true professional and a pleasure to work with. I Recommend highly!”

    Dr. Jim Roach. EMS Specialists LLC

  • David_Arndt

    “Russ Crowley is a true professional. I had to have a complex manuscript formatted in Microsoft Word for an academic press, and Russ delivered a perfect final product right on schedule. Along the way he was patient, understanding, courteous, and extremely resourceful in getting problems solved. I am 100% satisfied with his work, and I would gladly hire him again. He was great.

    David Arndt; Help Needed Formatting an Academic Book Manuscript in Microsoft Word; Author: Arendt- On the Political

  • Glenn Schweitzer

    “Russ communicated very quickly and finished the job very fast! He also provided some helpful resources for me to learn how to avoid the errors in the future. I cannot recommend Russ enough!”

    Glenn Schweitzer, Microsoft Word – Book Design, Formatting, and Publishing, Author: ‘Mind Over Meniere’s: How I Conquered Meniere’s Disease and Learned to Thrive

     

  • Occupational Health and Safety Manual

    Russ did the work on this contract in a highly professional manner and was thorough and on time. This was not a standard job and required a lot of self education to get an understanding of what was needed. Russ researched and learned all that he needed to know and provided relevant and concise documents. I thank him for his help and highly recommend to any potential clients. If you use Russ for a contract you will not be disappointed.

    Nick Miller, Blue Water Shell

  • “Yet another job done, on time and well within budget and to a high standard. Russ, you are a joy to work with.”

    Jan Kampman, Mulder-Kampman

  • Holy Cow Russ… I’ve been looking for you for years. Love, love, love (did I say love?) your video. You sooooo get it. I haven’t been able to find anyone who gets it as much as you.

    Definitely going to hire you.

    My editor is finishing up the book today and then I’ll turn it over to you.

    Thank you!!! for responding to my post. And I look forward to working with you.

    Nina

    holy_cow

    Nina Hershberger, Megabucks Marketing


  • Russ was absolutely fantastic to work with! He explained things to me that I wasn’t quite sure about and the quality of his work was second-to-none. I’ve never “met” anyone who is this much of a whizz with MS Word. There were things I was confident that couldn’t be done… and Russ did them quickly and accurately. Thanks again Russ… I hope to be able to send more work your way in the near future.

    Paul Evans, Excite Creative

  • Russ was marvelous to work with. Responsive, helpful, knowledgeable, with quick turn around times. We look forward to working with Russ again.

    Cheryl Griffiths, RTW Matters

  • Russ over and above exceeded my expectations. His level of professionalism and communication was second to none. Not to forget he was super efficient on turn around as well. Couldn’t recommend him highly enough!

    Michael C, Idiot Guide by Matt Zurbo

  • Absolutely flawless execution of MS-WORD invoice template. Great communication and prompt delivery of work. Would hire again in an instant.

    Naor Chazan, Director of Marketing, SmartLink Solutions LLC

  • EMS-Specialists-doc

    “Russ is a true professional and a pleasure to work with. I Recommend highly!”

    Dr. Jim Roach. EMS Specialists LLC

  • As we launched a new brand, we needed a Microsoft Word consultant to create a new proposal document and delivery document template. Russ was extremely professional, communicating timelines and best practices via video – so we could be a part of his process and learn from it. He was also very patient and informative as we worked with him to figure out which word styles we needed in our proposal/delivery document templates. I would recommend Russ to anyone in need of a detail oriented, passionate word specialist.

    Confidential Client

  • Andy Hunt - 7 Ways To Get Super Sales Smart

    “When you read the reviews of Russ they are all true. He will give you a 110% effort.

    He is an expert at all aspects of computer file formatting, and is a perfectionist when it comes to the details & gives great care and pride in the work he provides. Also goes out of his way to make sure you know the correct computer paths to take when getting / reviewing / uploading information. Deal with him in confidence he’ll do an outstanding job. A FIVE STAR RATING ALL THE WAY AROUND.”

    Andy Hunt, Author: 7 Ways To Get Super Sales Smart

  • Liberation IS - Salvadore Poe

    “This was my first book, and I needed it to be formatted for print and Kindle version, etc. Since it was my first I had a lot of questions about the formatting and also how to release it. Russ was very knowledgeable and able to answer my questions and was happy to accommodate me in that. His work was timely and excellent and small changes I required were responded to quickly. Overall I am very pleased having worked with him and would definitely do so again.”

    Salvadore Poe, Book formatting, Liberation IS

  • Outstanding job by Russ, thank you.

    Simeon Khazin, Carnation Enterprises

    Carnation Enterprises

     

  • “Like always, another project done to perfection. We would highly recommend Russ if you want things done correctly.”

    Jan Kampman, Mulder-Kampman

  • Russ did outstanding work, with clear communication and timely responses – a wonderful experience and a great outcome. Thanks.

    James Benford, Autism Anglia

  • Russ was such a pleasure to work with. He is clearly passionate about his work, and his passion is matched only by his clear expertise. I highly recommend.

    Jonty Yamisha, Nassip Foundation

    Nassip Foundation